Shipping policy
Domestic (Singapore) Shipping
Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).
Shipping Methods: We provide domestic shipping through all available couriers, supported by our Easyship app for a reliable and flexible delivery experience.
For local Singapore deliveries, if no one is home, the parcel will be left at the Doorstep.
Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of the order.
Delivery Time: Estimated delivery time is 2–3 business days after dispatch. depending on the warehouse's workload.
Tracking: Tracking information will be provided once your order has been dispatched.
Click and Collect: The packing process is expected to take approximately 2 to 4 days, as indicated on the checkout.
International Shipping
Processing Time: Orders are processed within 1–3 business days, depending on warehouse workload and courier service.
Shipping Methods: We offer international shipping through a variety of services.
Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of the order.
Delivery Time: Estimate 7–14 business days after dispatch, depending on the selected courier and destination.
Customs and Duties: International customers are responsible for any customs duties or taxes imposed by their country.
Tracking: Tracking information will be provided once your order has been dispatched.
Additional Information
Incomplete Address: We are not responsible for orders returned due to incomplete or incorrect address information provided by the customer. Additional shipping charges may apply for reshipment.
Delays: We are not responsible for delays caused by customs clearance or other unforeseen circumstances beyond our control.
Lost or Damaged Packages: In the event of lost or damaged packages during transit, please contact us at retail.ecommerce@mandai.com immediately to initiate a claim with the shipping carrier.
Return and Refund: Please note that Refunds and Returns are not applicable for overseas purchases.