What is Shipping Insurance
Shipping insurance provides protection for eligible orders in the event a parcel is lost or damaged during transit.
- Shipping insurance is included for eligible international orders.
- Shipping insurance is currently not included for local orders.
What Does Shipping Insurance Cover?
Shipping insurance covers eligible orders that are:
- Lost during transit and cannot be located by the courier
- Damaged during transit
- Damaged upon receipt by the customer
What should I do if I have not received my order?
If your order has not arrived within the expected delivery timeframe, please contact retail.ecommerce@mandai.com and provide:
- Order number
- Recipient name
- Delivery address
We will investigate on the shipment status and advise on the next step.
What should I do if my order arrives but damaged?
If your parcel or item arrives but damaged, please contact retail.ecommerce@mandai.com immediately and provide:
- Order number
- Photos of the damaged product
- Photos of the parcel packaging and shipping labels
- A brief description of the damage
We will investigate and advise on the next steps.
Contact for Assistance
Please contact retail.ecommerce@mandai.com and provide your order number and we will get back to you within 5 working days.
Our team will investigate the issue with the courier and logistics partners. If the parcel is confirmed to have been lost or damaged during transit, we will arrange a refund for the affected item and order.